Customer Support Portal

About This Blueprint

Build a full-featured customer support portal where users can submit and track support tickets, browse a searchable knowledge base, and manage their account details in one seamless interface. The portal includes a prioritized ticket queue, threaded replies, status badges, and a categorized FAQ/article system. Perfect for SaaS companies, e-commerce brands, or any product team that wants a polished, self-service support experience.

What's Included

• Ticket list view with status badges (Open, In Progress, Resolved, Closed) and priority indicators (Low/Medium/High/Urgent)
• Ticket detail page with threaded message history, file attachment placeholder, and reply composer
• New ticket submission form with category dropdown, priority selector, subject, and description fields
• Knowledge base home with category cards (Getting Started, Billing, Integrations, Troubleshooting) and article count
• Article detail page with breadcrumb nav, rich text content layout, and 'Was this helpful?' feedback widget
• Global search bar with live-filter results across tickets and knowledge base articles
• Account details panel with profile info, subscription plan badge, and notification preferences toggles
• Responsive left sidebar with collapsible sections: My Tickets, Knowledge Base, Account, and New Ticket CTA button
• Status summary banner showing open ticket count and average response time stats

Compatible AI Tools

This blueprint has been tested and produces reliable results with: